General Frequently Asked Questions
- Do you have a retail store, or do you only have retail website?
YES. Our retail store is located at at the Brighleaf Flea Market in Smithfield, NC. Find out more by visiting our Facebook Page.
- Can I have my order sent to the store for pick up?
YES. You can choose ship to store if you don't want it shipped free to your home, and then pick it up during our normal business hours.
- Can I order by Phone?
Yes, Absolutely, just call (207) 852-4371 between 8am and 5pm.
- Can I pay COD?
No, we do not accept COD payment at this time.
- Do you accept checks?
No, we do not accept checks at this time.
- How are my orders shipped?
We generally ship all free shipping orders by U.S. Postal Service ground or priority mail. If you need expedited shipping, please contact us prior to your order so that we can provide you a price quote for expedited processing and shipping.
- When will I get my order?
We prepare orders Monday through Friday and shipments are mailed out on Tuesday and Friday. It generally takes up to 5 business days for an order to be processed and shipped. This is due to the nature of our handmade products. If we have it in stock, it ships immediately, otherwise we make the products to order, which take a few days to be prepared and ready for shipping.
- Do you ship to international locations?
I am sorry, but we are unable to ship outside of the United States at this time.
- What do I do if I am not satisfied with my purchase?
Our goal is to make sure that all our customers are 100% satisfied with the products they receive. If you have an issue or are unsatisfied with your order, please contact our customer service department so that we can make it right. firstname.lastname@example.org
- Do you test your products on animals and are they 'Cruelty Free' ?
NO. Our products are not animal tested and we do not support the killing of animals for byproducts used in making of soap. All of our products are Vegan except for those that contain animal-friendly ingredients including Goat Milk, Honey and Beeswax.
- Are all of your products all natural?
IT DEPENDS. We strive to create all natural products whenever possible, but due to the complex fragrances, and sometimes the difficulty of obtaining responsible GMO free ingredients, we also provide a 'nearly natural' alternative. Each of our products are clearly noted as all natural or nearly natural.
- What is the difference between All Natural and Nearly Natural?
The difference between "All Natural" and "Nearly Natural" is where the scent and color come from. Our All Natural products are made with essential oils, and other natural raw materials ("certified natural fragrances" , herbs, resins, and similar) and while the popular fragrance and "nearly natural" category may contain synthetic/man-made components (sources may simply not "certify" the components are derived from all natural sources.
Natural scents are limited due to the limitations of finding raw materials, the expense of the natural oils, or their inability to "stick" in the product. Popular fragrances are man made without these limitations, so you can create soaps like "Cucumelon" , "Mango" , "Brown Sugar Fig" , and similar. Though many of our natural products are still aroma rich, some may prefer the aforementioned scents and thus we have them available. With either of these categories, we have a natural vegetable oil base and always make the attempt to be as natural as possible by using herbs and clays as colorants. We also have other categories that further enhance the soaps including aloe, goat milk, and more.